Frequently Asked Questions
Everything you need to know about your next favorite piece.
How long will it take to receive my order?
As many of our pieces are handcrafted to order, please allow 2-3 weeks for production. Once shipped, domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days.
What materials do you use in your jewelry?
We use high-quality materials including solid 9ct and 18ct gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of the piece.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We accept returns on non-custom items within 14 days of delivery, provided the jewelry is in its original, unworn condition. Due to hygiene reasons, earrings cannot be returned, and custom-made or resized pieces are final sale.
How do I find my ring size?
We recommend visiting a local jeweler to be professionally sized. Alternatively, you can refer to our online size guide which includes a conversion chart and tips for measuring at home.
Can I request a custom design?
Absolutely. We love creating unique, one-of-a-kind treasures. Please contact our bespoke team via the 'Custom' link in our navigation menu to start the design process.